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Once the Distributor receives the returned Product, the refund will be processed (typically in the next three business days). Use this label to ship the Product to the Distributor.

If the return is accepted, the Distributor will send you a return shipping label.

Monitor your account to determine if the Distributor has accepted or denied your return request.

Click Return Product within the Select IncidentReason field.

Click Initiate Incident/Return next the item you wish to return.

Select Order History and then View Order Details.

If you do not have a 3M Marketplace account, click on the following link and enter your order number and email address Click here.

Create or log-in to your 3M Marketplace account.

In the event of a permitted return, regardless of reason, the shipping costs for the original order will not be recalculated or refunded. If you change your mind and want to return a Product, then you will pay the shipping cost to send the item back. The following are not eligible for returns: items that have been used, altered, or otherwise made non-resalable (such as disposable respirators which cannot be returned once opened) custom-made items items whose packaging has been altered or custom labeled and any item that has been obsoleted, has an expired shelf life, or is not a current product available from Distributors.ĭistributor will provide a pre-paid shipping label via the original carrier used in the shipment if a return is due to the fault of the Distributor.

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All returned items must: be in original, clean, and resalable condition contain the original 3M packaging and intact UPC codes, if applicable and be in a complete unit of measure (for example, if the initial transaction was for a full case, then a partial case is not eligible for return).

Products can be returned within 30 days from the date you receive it, subject to the fulfilling Distributor's acceptance of your return request. Please work with the Distributor on resolution before going to your bank or credit card to dispute the charge. Products purchased via the 3M Marketplace can be returned only to the fulfilling Distributor, and only through the 3M Marketplace. Payment for ordered goods (including shipping cost) must be made before we send the goods (except for Slovenia, Croatia and Slovakia for which payment can be made on delivery).Incidents and Returns can be raised for one of the following reasons: damaged item, item not received, item not as ordered, delivery took longer than expected, general issue, or I want to return the product.

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The invoice for the order, with delivery cost included (if not free of charge), will be sent within the package. We are not responsible for any delays in delivery by the delivery company. We will try to ship orders received during the week, by 12 am by GLS and by 3pm by post, on the same day. We will ship the ordered goods as soon as possible. If there are both options for your country, you can choose the delivery method you prefer. We ship to continental EU countries and Ireland. All your orders, that exceed a certain amount (see map) will be delivered with no shipping cost to the delivery address you specify. For orders under that amount, we charge a universal shipping cost, depending where you live (see map). For orders under 20,00€ we also charge a small order fee of 3,00€.ĭelivery is made by GLS or post, depends where you live.

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